Hue sync box troubleshooting5/26/2023 Beyond that, it worked fine, but considering the premium price, I expected flawless performance.Īnother problem with the whole setup is that, for the lights to sync up during your movie marathons or TV binge sessions, your TV’s native smart apps aren’t compatible. With my Chromecast with Google TV plugged into it, every time I turned my TV on the screen would black out briefly - often a few times - for a couple of seconds. The Sync Box, on the other hand, is a little hit and miss. However, when you’re spending up to (or in excess of) $1,000 on the setup, faults like this really shouldn’t be happening. While your light strip is covered under warranty, Philips will fix it at no extra charge. According to a Twitter response by Philips Hue, the fault may be caused by bending the strip at a sharp angle - something that’s pretty damn hard to avoid when it needs to be bent in two places during mounting. A cursory consultation with Dr Google revealed this issue isn’t uncommon, with reports found across blogs, Reddit, Twitter and other forums. I will also note that, when I first turned on the light strip after the initial installation, I noticed small sections (approximately 20cm in length) lighting up a blue-green hue, even when the colour was set to a static white. Unfortunately, that does mean two apps are required if you plan on using your light strip with the Sync Box, which is a bit of a pain. Going back to the Hue app, you’ll be taken through the steps to connect the light strip with your Hue Bridge (again, if you have one), but annoyingly, you’ll need to download an additional app (Philips Hue Sync) in order to connect it to your Sync Box. The light strip can be plugged into the same power adapter as the Sync Box (if you’re lucky enough to have one), otherwise, it does come with its own. With the Hue Bridge, you can at least change the colour of the light, create scenes and control it with your voice assistant of choice, but it’s the Hue Play HDMI Sync Box that’s required in order for the light strip to mirror the colours of your TV in real-time. Without the Hue Bridge and Play HDMI Sync Box, your Play Gradient Lighstrip is just a normal, single-colour, uncustomisable light strip - and a costly one at that. All up, that’s a minimum spend of around $1,000 for those starting their setup from scratch. What pushes it from premium to ridiculously expensive is the fact that, in order for it to work as advertised, you need two additional Philips Hue products: The Hue Bridge (which comes in Philips Hue smartbulb starter kits, starting from $159.95 RRP, or can be purchased separately for $99.95 RRP) and the Hue Play HDMI Sync Box, which retails for $499.95. A bit pricey, absolutely, but not over-the-top. The Philips Hue Play Gradient Lightstrip starts at $399.95 for 55-inch TVs, $439.95 for 65-inch and $499.95 for 75-inch screens.
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